Privacy Policy
Effective Date: November 18, 2025
Last Updated: November 18, 2025
Introduction
Cedar and Clay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet cremation and in-home euthanasia services.
Information We Collect
Personal Information You Provide
When you contact us for services, we may collect:
- Name and contact information (email address, phone number)
- Pet's name and details
- Service preferences and scheduling information
- Any messages or information you choose to share with us
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our site
How We Use Your Information
We use the information we collect to:
- Provide and coordinate pet cremation and euthanasia services
- Communicate with you about your service requests
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send you service-related communications
- Comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
- Service Partners: Only Cremations for Pets (our cremation partner) and Dr. Grace Kertechian from Saving Grace Veterinary Services (our in-home euthanasia partner) when necessary to provide requested services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at care@cedarandclaypets.com or call (818) 200-2500.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: